Excursion Terms and Conditions

Participation Requirements:

• Children under 5 years old are not permitted to participate.
• Minors under 18 years old must be accompanied by a guardian to participate.
• Customers with disabilities, health conditions, pregnant customers, service animal users, or those requiring special consideration must inform us when making a reservation. We will accommodate these requests to the best of our ability. Please note that any costs incurred by us for special measures taken at your request will be borne by you.

About Reservations:

• Reservations are accepted only through the reservation form on this website.
• Reservations are confirmed upon our sending of a reservation confirmation email.
• To change or cancel a reservation, please contact the contact information provided in your reservation confirmation email.

Cancellation Policy:

• Cancellations 7 days or more prior to the reservation date: Full refund
• Cancellations 3 days prior to the reservation date: 50% refund
• Cancellations 2 days or less prior to the reservation date: No refund

Disclaimer:

• Excursion details may be altered or cancelled due to unforeseen circumstances such as weather or traffic conditions.
• No refunds will be given for delays or early departures due to customer’s personal reasons.
• We are not responsible for any accidents or damages caused by the customer’s willful misconduct or negligence.
• Please manage your valuables yourself. We are not responsible for any loss or theft.

Personal Information Protection:

• Customer’s personal information will only be used for providing excursion services and related communications.
• We will not provide your personal information to third parties.
• Please refer to our Privacy Policy for details on handling personal information.

Other:

• Please keep photography and video recording during the excursion to an extent that does not bother other participants.
• Smoking is prohibited during the excursion.
• Drinking alcohol is prohibited during the excursion.
• Please take your trash with you after the excursion.
• To ensure a more secure trip, we strongly recommend that you purchase overseas travel insurance to prepare for illness, accidents, or theft during your travels.
• Please follow the instructions of the tour guide.

Changes to Terms:

• These terms and conditions are subject to change without notice.
• The latest terms and conditions will be posted on this website.

Contact Us:

• If you have any questions, please feel free to contact us.